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Welcome
We are delighted to welcome you and we hope that your stay with us will be most pleasant.
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OPENING HOURS
The Guerlain Spa welcomes you for treatments every day from 9am to 8pm. Hotel guests can enjoy our Spa facilities every day 24h/24. Exceptionally, treatments can be booked out of the opening hours of the Spa. Therefore, an extra charge of 50% of the treatment rate will be charged for the treatments performed after 8:00 pm.
BOOKING AND CANCELLATION POLICY
The Guerlain Spa welcomes you for treatments every day from 9am to 8pm. Hotel guests can enjoy our Spa facilities every day 24h/24. Exceptionally, treatments can be booked out of the opening hours of the Spa. Therefore, an extra charge of 50% of the treatment rate will be charged for the treatments performed after 8:00 pm.
BOOKING AND CANCELLATION POLICY
In order to guarantee the availability of the schedules and the services that you desire,
we recommend you reserve your treatment in advance. Please allow notice in advance
of cancellation to avoid charges. Cancellation within 4 hours will incur a 50% charge
and no show 100%.
DURATION OF CARE AND DELAY
To facilitate your schedule management, the indicated times correspond to the treat - ment time at the Spa, they include the time of diagnosis beauty, care, personalized advice, undressing and dressing.In order to enjoy your experience, we welcome you 15 minutes before the time of your appointment. In case of delay, we will not fail to offer you the same benefit if the schedule allows us. On the other hand, if not, we will shorten your care.
SPA AND FACILITIES
Bathrobe, slippers, towels, shower gel and shampoo are provided by the Spa. Access to the Spa, sauna, jacuzzi, fitness room and relaxing area is included for clients who have booked a treatment duration for 60 minutes or above. Shower is mandatory before to use the facilities.
TREATMENTS
The treatments proposed are for the purpose of stress reduction, well-being and beauty. We recommend that you consult a healthcare professional for any medical examination.
GIFT CERTIFICATE
Beautifully presented, our Spa gift certificates are the perfect gift for any occasion! They are available anytime at the reception desk of the hotel. Gift certificates are non-refundable, non-transferable and are valid for 6 months. Using a gift certificate must be specified at the reservation of the treatment.
LOSS OR DAMAGE
We regret that we cannot be responsible for any loss or damage of personal articles. We recommend you to keep your valuables locked in your locker during your visit provided in the changing room. The Spa does not assume liability for any valuables.
AGE LIMIT
The minimum age requirement for access to treatments and facilities of the Spa is 18.
RELAXATION
Our spa environment is one of tranquility and relaxation. For the comfort of the others, we would appreciate that you turn off your cell phones or other electronic devices inside the Spa.
To facilitate your schedule management, the indicated times correspond to the treat - ment time at the Spa, they include the time of diagnosis beauty, care, personalized advice, undressing and dressing.In order to enjoy your experience, we welcome you 15 minutes before the time of your appointment. In case of delay, we will not fail to offer you the same benefit if the schedule allows us. On the other hand, if not, we will shorten your care.
SPA AND FACILITIES
Bathrobe, slippers, towels, shower gel and shampoo are provided by the Spa. Access to the Spa, sauna, jacuzzi, fitness room and relaxing area is included for clients who have booked a treatment duration for 60 minutes or above. Shower is mandatory before to use the facilities.
TREATMENTS
The treatments proposed are for the purpose of stress reduction, well-being and beauty. We recommend that you consult a healthcare professional for any medical examination.
GIFT CERTIFICATE
Beautifully presented, our Spa gift certificates are the perfect gift for any occasion! They are available anytime at the reception desk of the hotel. Gift certificates are non-refundable, non-transferable and are valid for 6 months. Using a gift certificate must be specified at the reservation of the treatment.
LOSS OR DAMAGE
We regret that we cannot be responsible for any loss or damage of personal articles. We recommend you to keep your valuables locked in your locker during your visit provided in the changing room. The Spa does not assume liability for any valuables.
AGE LIMIT
The minimum age requirement for access to treatments and facilities of the Spa is 18.
RELAXATION
Our spa environment is one of tranquility and relaxation. For the comfort of the others, we would appreciate that you turn off your cell phones or other electronic devices inside the Spa.